When a student signs up for lessons with one of our teachers, we expect a commitment to attend their scheduled time slot during the week. All of our teachers are private contractors and set their own schedules. Lessons will be booked with our Administrative Team based on the schedule and availability of our teachers.
Make up lessons are an “added bonus” that we provide for unplanned events/emergencies that may arise for the student. Most music schools have these expectations set in place and some don’t even offer make up lessons for any student cancellations. Please ensure when registering that you enroll for a time slot that best suits your schedule, as we know how busy things can be! Below are our policies for make-up lessons:
Periodically, teachers will need to cancel and reschedule lessons due to their performance schedule. At On the the Off Beat we hire teachers that are also professional musicians – we believe it is imperative to a student’s musical education to study with a teacher who is a practicing performer as well as a highly trained teacher. In the case of a scheduled teacher absence with 24 hrs notice (ex. for a performance gig), a make-up lesson will always be scheduled with the student.
In the case of a last-minute cancelled lesson (teacher’s illness or emergency the day of), the lesson will be cancelled and the client’s account will be credited to the total cost of the lesson. This is the only time lesson credits will be offered.
Students wishing to end their regular music lessons must inform OTOB staff of the cancellation in writing (a quick email will do) at least four weeks in advance of the final lesson day. Students will be billed for the four weeks of lessons after notice is given whether those lessons are attended or not. All outstanding make-up lessons must be used within that four-week time or will be forfeited.
Students who are just starting lessons with our school or who do not want to commit to regular lessons can join our Trial Lessons Program.
Trial Lessons are offered for either two or four lessons and must be paid for in advance, on or before the first lesson. Trial lessons are scheduled in advance and are not made up if they are cancelled or missed. Upon completion of their Trial Lesson period, students may then choose to continue their lessons regularly in their trial time slot or another time slot that is available. Should a student scheduled for Trial Lessons miss a scheduled Trial Lesson without notice, all following lessons will be cancelled with NO credit or refund. There are no Trial Lessons during the Summer Session.
Once registered for one of the ensembles or group classes, you are required to make a strong commitment; this means showing up to all of the classes and practicing your part at home. These classes will be added to your regular monthly invoice. If you miss a class, there will be NO makeup or credit given.
Teacher Cancellation – Group Classes/Ensembles of 3 or more students only:
In the event that the Ensemble/Group Class instructor needs to reschedule a lesson, all efforts will be made to ensure that all students enrolled are able to attend an alternate lesson time. If any one of the students is unable to accommodate the alternate lesson time, the lesson will be cancelled and accounts will be credited to the cost of the ensemble/group lesson for all students enrolled.
Certain group classes or ensembles require a minimum enrollment for the course to go forward. In the event that a student withdraws and not enough enrollment remains, the course will be suspended. Students/parents and teachers will work together to decide the best course of action for the remaining students.
Ending or Suspending Ensembles/Classes
Students wishing to end their Ensemble classes must inform OTOB staff of the cancellation in writing (a quick email will do) at least four weeks in advance of the final lesson day. Students will be billed for the four weeks of lessons after notice is given whether those lessons are attended or not. All outstanding make-up lessons must be used within that four-week time or will be forfeited. No make up lessons will be scheduled after the four-weeks have been completed.
Lessons are expected to be paid in advance, on or before the student’s first lesson of the term. Families wishing to continue to pay in monthly instalments may do so by submitting post-dated cheques dated for the 1st of each month of the term. Exact cash for the term (as no change is kept on the premises) is also accepted. We no longer accept month-to-month payments.
Administration hours will be posted in the school and payments can be made through our Administration Team. If there is no one at the front desk, you can drop payments in our secured lock box located in the front waiting room on the main floor.
Should lessons go unpaid for 1 month, On the Off Beat reserves the right to suspend weekly lessons until all outstanding invoices are paid in full. In order to re-schedule lessons, lessons should be paid in advance in compliance with our payment policies.
*Receipts will be issued upon request for each fiscal year via e-mail. Please keep them for your records as a portion of your music lesson fees may be eligible for tax credits.
Click the link to download our Policies: OTOB Policies 2015 – 2016